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  1. Not charging customers for making a return
    “Free returns” means not charging customers for making a return, i.e not charging restocking or processing fees, while “free return shipping” means covering the cost of customers shipping returned items back to your warehouse or fulfillment center.

    Should Your Store Offer Free Return Shipping? - ReturnGO

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  2. People also ask
    What is the difference between free shipping and free returns?
    With free shipping, your company is paying the shipping costs so that the customer doesn’t have to when they originally buy an item. With free returns, you’re offering the same discount where the customer isn’t charged a penny for sending something back to your company.

    ReturnBear – How To Offer Free Returns and Shipping Without Killing

    returnbear.com
    Are free returns really free?
    Like free shipping, free returns aren’t really free. There is an expense, and someone has to foot the bill, and in this case, that someone is you. Return shipping isn’t the only expense; costs can include restocking, returning the product to your supplier for repair, and more. 2. Some customers will take advantage of your return policy.

    Free returns or free shipping: Which should you offer? - Web.com

    web.com
    What is a free return policy?
    With free returns, you’re offering the same discount where the customer isn’t charged a penny for sending something back to your company. Whether the item is being delivered or returned, you’re acquiring the shipment costs with your free policy.

    ReturnBear – How To Offer Free Returns and Shipping Without Killing

    returnbear.com
    Is a free return policy a good idea?
    4. It’s expected—major retailers have made free returns the norm, with 59% of retailers offer free return shipping. For all the benefits that a free return policy may offer, there are downsides to it. The two major ones are cost and potential for abuse. It’s not free—your company has to pay for the shipping, and it can be expensive.

    ReturnBear – How To Offer Free Returns and Shipping Without Killing

    returnbear.com
    Are free returns a marketing tool?
    Free returns are a marketing tool. Their purpose is to urge people toward a purchase and inspire customer loyalty. Done right, you’ll see an increase in sales as a result of your shipping and return policies. 1. Customers LOVE free returns, free shipping, and free return shipping.

    ReturnBear – How To Offer Free Returns and Shipping Without Killing

    returnbear.com
    Why should you offer free returns?
    Offering free returns may increase your conversion rate. That’s because 67% of eCommerce shoppers check return policies before they make online purchases. When customers know that they can return items for free, they are more inclined to hit the Buy button. 3. It increases customer loyalty.

    Free returns or free shipping: Which should you offer? - Web.com

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  3. Money
    https://money.com › amazon-returns-fee-ups-store

    Amazon Has a New Return Fee. Here's How to Get Free Returns

  4. ReBound
    https://www.reboundreturns.com › insig…

    The Pros and Cons of Free Returns

    The most obvious and significant benefit of offering free returns is that it makes consumers happy. In a recent study, 68% of consumers surveyed chose ‘free returns’ as what they find most valuable when searching for and buying …

  5. About Amazon
    https://www.aboutamazon.com › news › …

    Amazon offers free returns with no box, tape, or label …

    Jun 23, 2023 · Our free, no-box returns are available at: Amazon physical stores and Whole Foods Markets. More than 550 Whole Foods Market locations and …

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  6. ReturnGO
    https://returngo.ai › should-you-offer-fre…

    Should Your Store Offer Free Return Shipping?

    Mar 12, 2023 · “Free returns” means not charging customers for making a return, i.e not charging restocking or processing fees, while “free return shipping” means covering the cost of customers shipping returned items back to your …

  7. returnbear.com
    https://www.returnbear.com › resources › how-to-offer-free-returns

    How To Offer Free Returns and Shipping Without Killing ...

  8. Web.com
    https://www.web.com › blog › free-retur…

    Free returns or free shipping: which should you offer?

    Nov 19, 2021 · While free returns and free shipping are great for shoppers, they’re not always so simple for merchants. Read our article to learn about which one you need to provide to your customers.

  9. RetailMeNot
    https://www.retailmenot.com › blog › st…

    Retailers That Still Have Free Returns, Free Return …

    Apr 4, 2024 · Free return shipping is increasingly rare, as retailers charge return fees. But not these retailers -- they still offer free return shipping.

  10. rather-be-shopping.com
    https://www.rather-be-shopping.com › blog › amazon-return-policy

    Amazon Return Policy: No More Confusion, Here's Exactly ...

  11. Ryder
    https://www.ryder.com › en-us › insight…

    Should I offer free return shipping at my ecommerce …

    Oct 13, 2021 · ‘Free returns’ simply means that a retailer is not charging customers for making a return in the form of restocking fees. These are sometimes used to cover the cost of reconditioning or repackaging a product …

  12. AdLeaks
    https://www.adleaks.com › free-returns …

    Pros & Cons of Free Returns for eCommerce - AdLeaks

    Apr 22, 2022 · We’ll examine some of the pros and cons of free returns for eCommerce below, and explain how you can split the difference with a specifically tailored returns policy.