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  1. Xfinity
    https://www.xfinity.com/support/articles/replace-your-xfinity-equipment

    Replacing your TV Boxes and modems — FAQs - Xfinity Support

    • Why am I being asked to replace my equipment? Over time, internet and TV equipment must be updated to keep up with the latest technology. If you rent equipment from Comcast, you can get an updat… See more

    Updating Your TV Box FAQs

    What happens if I don't replace my TV Box? If you don't replace your TV Box, you start losing HD … See more

    Xfinity
    Updating Your Modem FAQ

    What happens if I don't replace my modem? If you don't replace your modem: 1. You won't get the latest security updates. 2. You won't experience the fastest in-home WiFi… See more

    Xfinity
    Additional Information

    The easiest way to manage and troubleshoot your Xfinity experience is with the Xfinity app! Download it for free from Google Play or the App Store, or text "APP" to 266278. … See more

    Xfinity
    My Account - Xfinity Community Forum
    Visit us to exchange your existing equipment at an Xfinity Store or Comcast Service Center. If you own equipment, please visit My Device Info to find compatible modems for your level …
    Xfinity Community Forum · https://forums.xfinit…
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    Table of Contents
    Updating Your TV Box FAQs
    Updating Your Modem FAQ
    Additional Information
     
  1. Xfinity.com/equipmentupdate
    • According to 2 sources
    Go to xfinity.com/equipmentupdate and follow the on-screen prompts to order new equipment, when eligible. Contact us to place an order, ask questions, or schedule a professional installation. An additional fee may apply. Visit an Xfinity Retail Store to exchange your existing equipment.

    Replacing your TV Boxes an…

    xfinity.com
    If you get a notice to update your equipment, follow the below steps to order new equipment. For rented equipment like TV Boxes and modems, you can choose one of the following four options: Go to xfinity.com/equipmentupdate and follow the on-screen prompts to order new equipment.

    My Account - Xfinity Com…

    forums.xfinity.com
  2. People also ask
    How do I return Xfinity equipment?
    Initiate your return online and send your equipment back with a prepaid UPS shipping label. Sign in and visit the Equipment Return page. Note: You must have your Xfinity ID and password to process your return online. If you don't, you can head directly to a UPS Store near you. Already submitted a return request?

    How to return your Xfinity equipment - Xfinity Support

    xfinity.com
    How do I upgrade my Xfinity TV?
    Go to xfinity.com/equipmentupdate and follow the on-screen prompts to order new equipment, when eligible. Contact us to place an order, ask questions, or schedule a professional installation. An additional fee may apply. Visit an Xfinity Retail Store to exchange your existing equipment.

    Replacing your TV Boxes and modems — FAQs - Xfinity Support

    xfinity.com
    When do I need to replace my Xfinity TV equipment?
    Find out what this means for you. Updating your network to an all-digital, encrypted service means a clearer TV picture and better sound quality. Once your network is updated, you’ll need to replace your Xfinity TV equipment in order to continue receiving Xfinity TV service. Select your area below to see when you’ll need to replace your equipment.

    Comcast Digital Upgrade | Xfinity

    xfinity.com
    How do I exchange Xfinity equipment?
    In-store: Exchange your existing equipment at an Xfinity Retail Store. Professional Installation: If your new equipment is professionally installed, your technician takes your existing equipment. Note: Please return your old Xfinity equipment to us within 30 days of your new equipment arriving.

    Replacing your TV Boxes and modems — FAQs - Xfinity Support

    xfinity.com
    How do I get a new TV box from Xfinity?
    Call 1-800-xfinity to order your new equipment or to learn more. Digital Starter customers will need a TV Box or compatible digital device to receive all available features. Call 1-800-xfinity to request your equipment, and ask for a Getting Started Kit with your shipment.

    Comcast Digital Upgrade | Xfinity

    xfinity.com
    Where can I get my Xfinity getting started kit?
    Make a reservation to pick one up at your local Xfinity Retail Store today! You can activate your Getting Started kit through the app or on your TV. Are you (or someone in your home) comfortable connecting a gaming system or a smart home device ?

    What to know about ordering Getting Started kits - Xfinity

    xfinity.com
    Feedback
  3. xfinity.com
    https://customer.xfinity.com/devices/equipment-update

    Devices - Xfinity

  4. Xfinity Community Forum
    https://forums.xfinity.com/conversations/customer...

    Received request to "replace your internet equipment" but can't

  5. Xfinity
    https://www.xfinity.com/support/articles/self...

    What to know about ordering Getting Started kits - Xfinity

  6. Xfinity
    https://www.xfinity.com/digitalupgrade

    Comcast Digital Upgrade | Xfinity

  7. Xfinity Community Forum
    https://forums.xfinity.com/conversations…

    My Account - Xfinity Community Forum

    Apr 24, 2018 · Visit us to exchange your existing equipment at an Xfinity Store or Comcast Service Center. If you own equipment, please visit My Device Info to find compatible modems for your level of service. You can also check to see if …

  8. Xfinity Community Forum
    https://forums.xfinity.com/conversations/customer...

    New Equipment order status | Xfinity Community Forum

  9. Xfinity
    https://www.xfinity.com/support/articles/returning-your-equipment

    How to return your Xfinity equipment - Xfinity Support

  10. xfinity.com
    https://www-support.xfinity.com/support/articles/equipment-move-faq

    Moving your Xfinity Home equipment to a new address — FAQs

  11. Xfinity
    https://www.xfinity.com/support/articles/upgrade-modem

    How to upgrade your modem - Xfinity Support