Genesys Cloud Dialer
The Genesys Cloud Dialer identifies and converts more contacts in less time. It also enables cross-channel contact strategies throughout a customer’s interaction by combining a voice conversation with an outbound IVR, text message, mobile webpage, or email follow-up.
Genesys Outbound Dialer (CE11) for Genesys Cloud
Apr 4, 2023 · The Genesys system supports both agent-assisted and automated outbound call campaigns in various dialing modes, including predictive, power, progressive, preview, and agentless. Companies tell Genesys which consumers they want to contact.
Leader in Cloud Call Center Software - Genesys
Genesys makes it easy to deliver better customer and agent experiences. Request a free demo to see how our cloud call center software enables great customer service. Simplify your call center operations and the demands on IT.
Genesys Outbound Dialer (CE11) for Genesys Engage on premises
Nov 8, 2022 · The Genesys system supports both agent-assisted and automated outbound calling campaigns using dialer and outbound IVR channels. Dialer calls can be made in predictive, progressive, preview (Push/Pull), Outbound IVR modes (Power/Fixed, Predictive, Progressive), or …
PureConnect Outbound Solution Guide (Interaction Dialer)
With Interaction Dialer—the automated outbound capability of PureConnect—you can reach out to prospects and customers with outbound campaigns. A campaign is a custom-tailored list of people that you contact in accordance with a programmable set of rules.
Practical guide to voice in the modern contact center - Genesys
For many contact centers, call volume has remained steady, even as digital engagement has increased. But the role of voice has changed. So have customers’ expectations. It’s time to leave your old strategies behind. Download the guide to get …
Interaction Dialer Manager Help - Dialing Modes - Genesys
Interaction Dialer has several dialing modes that determine how contacts are dialed. A different Dialing mode can be selected for each campaign, and the dialing mode for a campaign can be changed on the fly in many cases.